EVALUATING FACTORS INFLUENCING MEDICAL CHECKUP ADHERENCE IN PUBLIC SECURITY PERSONNEL USING IMPORTANCE-PERFORMANCE MAPPING (IPMA) METHOD
DOI:
https://doi.org/10.35794/jmbi.v11i3.58426Abstrak
Studi ini menganalisis faktor-faktor yang memengaruhi kepatuhan pemeriksaan kesehatan di antara personel keamanan publik, dengan fokus pada variabel-variabel seperti Kualitas Pemberian Layanan Kesehatan (QHD), Kualitas Personel Layanan Kesehatan (QHP), Kecukupan Sumber Daya Layanan Kesehatan (AHR), dan Kualitas Proses Administratif (QAP), beserta peran mediasi Kualitas Lingkungan Layanan Kesehatan (QHE) dan Kepuasan Pasien. Metode survei cross-sectional digunakan, yang melibatkan 185 responden dari berbagai lembaga keamanan, dianalisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) dan Importance-Performance Mapping Analysis (IPMA). Studi ini menemukan bahwa QHD dan QHP merupakan prediktor penting yang kuat dari kepatuhan pemeriksaan kesehatan, sementara AHR dan QAP memiliki tingkat kepentingan yang moderate. rendah. Hasil IPMA mengungkapkan bahwa, meskipun pemberian layanan kesehatan berjalan dengan baik dan harus dipertahankan, kualitas personel memerlukan peningkatan untuk meningkatkan tingkat kepatuhan. Temuan ini menunjukkan pentingnya lingkungan perawatan kesehatan yang kondusif dan perawatan yang berpusat pada pasien. Temuan ini memberi implikasi bahwa peningkatan dalam keterlibatan personel perawatan kesehatan dan efisiensi proses dapat secara signifikan meningkatkan kepatuhan terhadap pemeriksaan medis, yang pada akhirnya berkontribusi pada hasil kesehatan yang lebih baik bagi personel keamanan. Penelitian ini memberikan masukan yang dapat ditindaklanjuti bagi administrator dan pembuat kebijakan perawatan kesehatan, menekankan perlunya memprioritaskan kualitas pemberian dan personel perawatan kesehatan dalam mengelola program kesehatan bagi petugas keamanan publik secara efektif.
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