PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA TOKO ICE CREAM MIXUE CABANG MEGAMALL KOTA MANADO

Authors

  • Valentine Vanessa Julivah Mintje Universitas Sam Ratulangi
  • Tinneke M Tumbel Universitas Sam Ratulangi
  • Aneke Yolly Punuindoong Universitas Sam Ratulangi

DOI:

https://doi.org/10.35797/ejp.v5i1.54234

Keywords:

Brand Image, Service Quality, Mixue Ice Cream, Purchase Decision

Abstract

This research aims to evaluate the impact of brand image and service quality on consumer purchasing decisions at Mixue ice cream store branch in Megamall, Manado City. The applied research method is quantitative, involving 100 respondents. Data analysis will include the coefficient of determination (R2), T-test, and F-test to test hypotheses. The research will also use multiple linear regression analysis, multiple correlation analysis, as well as validity tests, reliability tests, and classical assumption tests to ensure the accuracy and reliability of the obtained data. The main objective is to understand the extent to which brand image and service quality influence consumer purchasing decisions at Mixue ice cream store. Based on the research results, it can be concluded that brand image and service quality together have a significant impact on consumer purchasing decisions at Mixue ice cream store branch in Megamall, Manado City..

References

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Aramuda. (2023). Pengaruh Citra Merek Terhadap Minat Beli Produk Sepeda Motor NMAXX Di PT Hasjrat Abadi SPA Bitung. Program Studi Ilmu Administrasi Bisnis, FISIP Universitas Sam Ratulangi Manado. Jurnal Administrasi Bisnis (JAB) 4 (5)

Endriani, D. (2018). Pengaruh Brand Image dan Kualitas Layanan terhadap Keputusan Pembelian Jasa dalam Perspektif Ekonomi Islam. Fakultas Ekonomi Dan Bisnis Islam Universitas Islam Negeri Raden Intan Lampung

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Published

2024-03-01

How to Cite

Mintje, V. V. J., Tumbel, T. M., & Punuindoong, A. Y. (2024). PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA TOKO ICE CREAM MIXUE CABANG MEGAMALL KOTA MANADO. Productivity, 5(1), 803–806. https://doi.org/10.35797/ejp.v5i1.54234

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