The influence of Organizational Citizenship Behavior and Organizational Commitment on Employee Performance at Bank Rakyat Indonesia Kantor Cabang Manado Boulevard
DOI:
https://doi.org/10.35797/ejp.v5i4.56852Keywords:
Perilaku Kewargaan Organisasi, Komitmen Organisasi, Kinerja KaryawanAbstract
This research was carried out with the aim of finding out whether there is an influence between organizational citizenship behavior and organizational commitment on the performance of PT employees. Bank Rakyat Indonesia Mando Boulevard Branch Office. This research uses quantitative methods, with a sample of 30 respondents. The sampling technique in this research was carried out using a Non-probability sampling technique. Data collection in this research was carried out using a questionnaire. Data was collected and analyzed using the SEM (Structural Equation Modeling) model using the SmartPLS 4 program. Statistical test results found that Organizational Citizenship Behavior had no and significant negative effect on Employee Performance. Organizational Citizenship Behavior has a positive and significant effect on Organizational Commitment and Organizational Commitment has a positive and significant effect on Employee Performance. Thus, PT. Bank Rakyat Indonesia Manado Bouleard Branch Office must pay attention to Organizational Citizenship and Organizational Commitment within the company to further improve Employee Performance.
References
Arikunto, Suharsimi. (2012). Prosedur Penelitian. Rineke Cipta. Jakarta
Allen N. J & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Jurnal of Occupational psychology. 3 (5).
Allen N. J & Meyer, J. P. (1997). Kesetiaan organisasi: Dampak bagi sosialisasi dan kewajiban. Jurnal kepemimpinan dan manajemen organisasi. 18 (2).
Aldag,R. J. & Resckhe, W. E. (1997). Organizational citizenship behavior (OCB): Meningkatkan nilai tambah karyawan. Jurnal Psikologi Organisasi Terapan. 22 (1).
Aguinis, H. (2019). Performance management and employee performance: The changing landscape. Journal of Organizational Behavior, 40(4), 487-502.
Dessler, G. (2017). Manajemen Sumber Daya Manusia. Indek Kelompok Gramedia. Jakarta
Dinda, Pio, Sambul. (2021). Kompensasi dan organizational citizenship behavior kaitnnya dengan kinerja karyawan. Jurnal Administrasi Bisnis Unsrat. 2 (5), 384-390. https://ejournal.unsrat.ac.id/
Felicia, E. (2022). Multivariate analysis – Structural Equation Model (SEM – PLS).
Hasibuan, M. S. P. (2017). Manajemen Sumber Daya Manusia. Bumi Aksara. Jakarta.
Kuntjoro, I. (2002). Manajemen sumber daya manusia. Rajawali. Jakarta
Lambidju, Areros, Rumawas. (2022). Penempatan kerja dan Organizational citizenship behavior terhadap kinerja karyawan kantor pos cabang utama manado. Jurnal Administrasi Bisnis Unsrat. 3 (5), 402-407. https://ejournal.unsrat.ac.id/
Lenni, K. H. (2020). Analils SEM (Structural equation modeling) dengan Smartpls ( Partial Least Square).
Lovell, Kahn, Anton, Davidson, dowling & lainya. (1999). Gender differences in organizational citizenship behavior: examining the mediating role of job satisfaction and organizational commitment. Zeitschrift fur personalpsychologie. 48(3).
Latham, G. P. (2018). Goal setting theory: It’s a application to performance management and employee engagement. Journal of Organizational effectiveness: People and perfomance, 5(2), 127-148.
Mathis, R. L. & Jackson, J. H. (2001). Manajemen sumber daya manusia: Manajemen personalia (edisi ke-8). Salemba empat. Jakarta.
Meiryani (2021). Memahami validitas konergen (convergent validity) dalam penelitian ilmiah. Indonesia.
Meiryani (2021). Memahami Inner model (model struktural) dalam smart pls. Indonesia
Marshanda, S. (2023). Pengaruh Organizational Commitment terhadap Employee Performance dengan Organizational Citizenship Behavior sebagai Variabel Intervening : Studi pada PT. Arla Foods Indonesia. Digital Library UIN Sunan Gunung Djati Bandung. 4 (6).
Newland, C. (2012). “Factors Infuencing Organizational Citizenship Behavior (OCB): A Review of the Theoritical and Empirical Literature and Suggestion for Future Research”. Jurnal of Management. 6 (8).
Podsakoff, Organ, dan MacKenzie. (2006). “Organizational Citizenship Behavior (OCB): its Nature, Antecendents, and Consequences”. Foundations for Organization. Sage Publications. AS.
Riggio, R. E. (1990). Assessment of basic social skills. Journal of personality and social psychology. 51(3).
Robbins, S. P., & Judge, T. A. (2009). Organizational Behavior (13th ed). Pearson education. UK.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (17th ed). Pearson education. UK
Rumawas, W. (2021). Manajemen Kinerja. Unsrat Press. Manado.
Rumawas, W. (2015). The Impacts of Human Resource Development, Organizational Commitment, and Compensation on Employee Performance. Jurnal Administrasi Unsrat.
Saleem, Amin (2013). “Organizational Citizenship Behavior (OCB) and its impact on Organizational Effectiveness: A Review”. International Journal of Business and Social Science.
Sugiyono. (2013). Metode penelitian pendidikan pendekatan kuantitatif, kualitatif, dan R&D. Alfabeta. Bandung
Sugiyono. (2017). Metode penelitian kuantitatif. Alfabeta. Bandung.
Sugiyono. (2018). Metode penelitian kuantitatif kualitatif dan R&D. Alfabeta. Bandung
Sengkeh, Rumawas, Tumbel. (2017). Pengaruh komitmen organisasi terhadap prestasi kerja karyawan pada PT. Permodalan Nasional Madani (Persero) cabang manado. Jurnal Administrasi Bisnis Unsrat.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: comparison of affective commitment and continuance commitment with preceived organizational support. Jurnal of applied psychology. 78(5).
Sedarmayanti. (2001). Manajemen sumberdaya manusia perusahaan. Bandung: CV. Mandar Maju.
Tersiana, A. (2018). Metode penelitian. Yogyakarta. Yogyakarta
Tumangken, Areros, Rumawas. (2020). Pengembangan sumber daya manusia dan komitmen organisasi terhadap kinerja karyawan di PT. Sinar Terang Mandiri. Jurnal Administrasi Bisnis Unsrat. 10 (2), 93-99. https://ejournal.unsrat.ac.id/
Umam, K. (2010). Sumber daya manusia: Strategi dan aplikasi. Gava media. Jakarta.
Yuwono, T. (2005). Manajemen sumber daya manusia. Ghalia Indonesia. Jakarta
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Productivity
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
